Training

Ensuring Customer Delight

Without a shadow of doubt, customer care is of paramount importance because customers are what keeps a business in business. This two-day training is targeted towards anyone who deals with customers face to face or over the telephone.

Participants need to have at least a pre-intermediate level of English to be eligible for this programme

Objectives

Enhance self-awareness in order to explore the impact one’s personality has on others
Gauge the different types of customers
Handle high volumes of enquiries efficiently
Effectively resolve difficult situations
Manage awkward customers

Content sneak peek

✔ Showcasing the company in positive light
✔ Ask probing questions to establish the customer’s requirements
✔ Demonstrate a readiness and willingness to listen to the customer